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Help

Q: How do I track my order?

A: These are 3 simple steps which you need to follow to track your order i.e Home Page - My Account - Track your order 

Q: What if I have received wrong product?

A: You can send us an email at cs@medohealthy.com and our customer support team will get back to you within 24 hours

Q: Why I have not received my order?

A:  There may be many reasons for not receiving the order some of them may be as follows:

 

     a. Shipment is stuck due to wrong address/ wrong contact details

     b. Shipment is seized by Sales tax Department and is kept on hold.

     c. Shipment may have been damaged during transit.

     d. The shipment is lost by the courier partner.

     e. The shipment maybe stuck midway, due to some natural calamity.

 

Q: How do I place a return/replacement request?

A: Go to my account and then to my orders. Click view order and you will find a return option. If the product falls under the return policy as given on the return page you can place a return request will be placed successfully and our team will get back to you soon.

 

Q: How long does it take for refund after cancellation?

A: It takes maximum of 4-5 working days. In case there is further delay our team will get back to you.


Q: How long will it take for replacement after I have returned the product?

A: Once your return package has been verified at our warehouse we will dispatch within 1-4 business days (i.e. excluding Sundays and public holidays).

 

Q: Do I have to return the gift also while returning the product?

A: Yes. The free gift is included as a part of the item order and needs to be returned with originally delivered product.

 

Q: What if I used discount vouchers or loyalty points during time of payment and I have to cancel my       
     order?

A: Discount vouchers are intended for one-time use only and shall be treated as used even if cancel the order. If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of he 3D Secure password is an additional password that you’ll be asked to enter after entering your card details on the payment page. Your card-issuing bank will give this password to you and you should have this password prior to shopping on Medohealthy.

 

Q: What is the difference between shipping and delivered?

A: When a package leaves from warehouse and handed over to courier partner it is called shipping. Delivered is when the package is handed over to customer.

 

Q: How does the delivery process work?

A: All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as link to track status of your package on the courier company’s website.

 

Q: What is the estimated delivery time?

A: In case of northern regions it takes 1-3 days, west regions take 2-4 days, east region takes 3-5 days, north eat region takes 5-8 days, southern region takes 3-7 days and central region takes 3-5 days. For exact delivery dates enter pin code and check while placing the order.

 

Q: Can I choose which courier partner will deliver my order?

A: Unfortunately, we do not have this facility right now. However, we are working on it, so stay tuned!

 

Q: Can I get a faster delivery if I pay more?

A: Unfortunately, we do not have this facility right now. However, we are working on it, so stay tuned!

 

Q: Can I pay COD order by Debit/ Credit card at delivery?

A: Unfortunately, we do not have this facility right now. However, we are working on it, so stay tuned!

 

Q: Can I pay some money by cash and some by debit card / credit card?

A: Unfortunately, a customer cannot opt for 2 modes of payment in a single order. Payment can be made either in the form of Cash on Delivery (COD) or in any electronic payment mode.

 

Q: Can I pay Cod order by debit card/ debit card?

A: Unfortunately, a customer cannot opt for 2 modes of payment in a single order. Payment can be made either in the form of Cash on Delivery (COD) or in any electronic payment mode.

 

Q: My transaction failed but MY MONEY WAS DEDUCTED FROM ACCOUNT , what shall I do?

A: Our customer support team will contact you , kindly write an email to us on cs@medohealthy.com .Our team will get back to you in next 24 hours.